Luxury fails when service is taught instead of embodied.
I work with luxury hospitality brands where service must become lived presence — not performance.
The Presence Gap
This gap between knowing what to do and embodying it is where luxury quietly fails.
Many luxury hotels invest heavily in standards, training, and procedures.
Yet guests don’t feel luxury — they observe service.
The Luxury Presence Assessment™
A focused executive-level assessment of how service presence is actually lived within your hotel.
No training.
No motivation.
No checklists.
The assessment reveals where standards exist, but presence does not — and where the illusion of luxury breaks.
- Duration: 60–90 minutes
- Setting: On-site or executive remote session
- Participants: Decision-makers only (max. 3)
- Outcome: A clear, honest perspective — not a report
This is for you if
- you value presence over performance
- your standards are strong, but consistency feels fragile
- you want clarity — not another program
This is not for teams looking for motivation, scripts, or quick fixes.
My role
I don’t teach service.
I observe what is lived — and where it breaks.
My background in service environments, HR, and complex organizations allows me to see what systems often miss: presence.
A conversation
If you want an honest view on how luxury is currently experienced in your hotel,
we can have a conversation.
Email: hello@hospitalitycoachmiami.com
LinkedIn: Jens Bayard